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FREQUENTLY ASKED QUESTIONS

 

 

Ordering Your In-ear Monitors

Can I send them back for a refund if I don’t like them?

Sorry, since in-ear monitors are made custom just for you, we can’t do refunds. We will however, work with you to make sure everything fits right and sounds like it should.

I just bought some used Alclair Monitors, what does it cost to reshell them?

Transferring ownership to a new owner is $250. This includes reshelling the used monitors with your new impressions. In order to reshell used monitors to fit your ears, we require permission from the original owner. If we are sent monitors that have been reported stolen, they will be returned to the original owner.

How long will it take to get my IEMs?

Your Alclair custom in-ears are made by hand from start to finish. We do our best to get your custom monitors to you within 4 weeks but production time fluctuates.  They won’t leave our shop until they look and sound perfect.

How do I know which model of custom in-ear monitors to get?

It can be difficult to select a monitor without hearing them. Try not to look at the number of drivers, but rather ask “Which monitor fits my needs and budget?”

If you are using your monitors for everyday or critical music listening, the Reference, RSM, Studio3, and Studio4 are your monitor. The Reference is an uncolored monitor with plenty of articulation across the spectrum. The RSM is similarly uncolored but has more headroom and lower distortion specs. The Studio4 is the pinnacle of accuracy, while the Studio3 is more fun and dynamic. While all of them are considered “accurate”, they each bring out different degrees of subtleties and nuances in recordings.

If you are using your monitors for front of house or studio mixing, the Reference, RSM, and Studio4 are for you. The Reference is a fantastic monitor for churches and small clubs with very even curves that give you an accurate reproduction of your mix. The RSMs give you the same accuracy with more power and less distortion, great for louder venues and hearing the subtleties of a studio mix. The Studio4 is the most accurate, most balanced, and most transparent monitor in the line up.

If you are a musician that plays large venues, look towards the Tour, RSM, Spire, or RevX. The Tours emphasize the low end with another boost in the mid-high end to bring out vocal and instrument articulation and clarity.  The RSMs are incredibly balanced and have more headroom and lower distortion. The Spire is dynamic and energetic, with incredible headroom that handles all your lows, with a upper mid boost for instruments that need to cut through a mix. The RevX is the ultimate stage monitor with massive amounts of low end and hyper upper end detail.

If you are a vocalist the Duals are a great monitor. They accentuate the vocal range and have plenty of power for church and small-medium venue stages. If you are looking for a bit more overall balance, the RSM and Spire are also great options.

If you are a guitar player, the Dual XBs bring out some of the low end of the instrument without sacrificing mids and highs. The Tours are rugged and emphasize the low end and mid-highs, great for cutting through on loud stages or in front of amplifiers. The Spire gives you massive amounts of headroom and exceptional clarity. For players who want the absolute best, the RevX is your monitor.

If you are a keyboard player check out the Reference and RSMs. Reference for the smaller stage and RSMs for the larger/louder stage. Both monitors will give you balanced tone across the whole keyboard and allow you to hear the band evenly as well. If you like a bit of low end in your mix, go for the Spire.

If you are a bass player or a drummer there are five monitors that are particularly well suited for you. The Dual XBs are a great all purpose monitor with a bit of lift in the low end. Stepping up to the Tours will give you a solid low and articulate high end, with durability and good headroom. The CMVKs are an exceptional tool with a pronounced low end and plenty of power for those who like to “feel” their music. The Spire has a similar low end to the CMVK with more upper end clarity and articulation and the RevX is the ultimate stage monitor.

Ok, I’m sold. How do I buy a set of Alclair custom in-ear monitors?

Ordering your new in-ear monitors is pretty easy.

  1. Select the monitor you would like
  2. Determine which colors you would like
  3. Order online or by calling Alclair or a representative
  4. Get your impressions made by Alclair or an audiologist
  5. Send your impressions to Alclair

In a few weeks, you will be the envy of your friends with your new Alclair custom in-ear monitors!

Can I use my custom monitors for everyday listening?

Absolutely! Alclair Custom and Universal in-ear monitors sound FANTASTIC for everyday listening. Our RSM model is an audiophile favorite due to it’s highly accurate sound reproduction. Whatever model you chose, the sound isolation and high quality components will bring out aspects of your music that you have never heard before.

What is a driver and how many do I need?

Alclair in-ear monitors use a technology called a balanced armature driver instead of a traditional moving coil speaker. A balanced armature driver is harder to “blow” in the same way a speaker would blow and has some slightly different sound characteristics. One of the ways they are similar is that there are many “flavors” and sized of balanced armature driver. Because of this, its not always appropriate to compare models just by the number of drivers. It would be like comparing guitar amp speakers, or toms in a drum kit. Saying “I have 2 speakers in my guitar amp,” or “I play with three toms,” is not very descriptive. What kind of speaker, what size is it? Or how deep are your toms, how wide, what kind of wood, etc.

This makes for many possible variations in monitor design. One triple driver might be the sonic equivalent of three 8″ speakers, while one might be the equivalent of a 12″ and 10″ and an 8″.

Also, it’s tempting to think that more drivers = better. This is not always the case. Whats most important is to get a monitor that fits your budget and your musical needs.

Do you have a RUSH option?

The rush option is for those who need their in ear monitors faster than our typical turn around time. Rush service guarantees shipment in 7-10 business days from when we receive your impressions. If you want to rush your order, please call or email the shop to determine cost and RUSH availability.

What is the general/standard turnaround?

Your Alclair custom in ear monitors are handcrafted from start to finish. We do our best to get your custom monitors to you within 4 weeks but production time does fluctuate, especially during holidays.

Do you offer financing?

We do not offer financing, but there is a link to PayPal Credit on our checkout page. If you order online and pay with PayPal, they offer a financing option to qualified customers.

Can you send me a picture when -INSERT EVENT HERE- happens?

We can’t send you pictures of your custom ears in various stage. Make sure to check out our Facebook and Instagram pages though as we plan to show the whole process!

I have small ears, will the Curve universal monitors fit?

The Curves universal monitors are designed to fit most ears. If they for some reason will not fit, you can return them within 15 days for a full refund.

Do I need to make an appointment to come in?

You do not need an appointment to come into the Minneapolis shop to get impressions made. If you are in the Denver or Nashville area, an appointment is necessary. Visit our Contact page for information on setting up an appointment or for retail shop hours.

What is the connector type/cable type?

The cables use a standard gold plated 2-pin connector.

What is the flush jack and the recessed jack? What’s the benefit of either?

Alclair in-ear monitors come standard with recessed jacks. This protects the pins of the cable as the termination point is supported by the monitor shell. We do offer flush jacks on request. The flush jack offers less pin protection, but can be used with a wider variety of aftermarket cables.

What are the advantages and disadvantages of soft canal tips?

Soft canal tips provide increased comfort over prolonged periods of listening and can provide better sound isolation. They can, however, degrade some of the audio quality due to the softer material and be harder to insert.

 

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Impression Information

Can you let me know when you get my impressions?

Absolutely. We will send you an email to let you know that we have received your impressions.

Where do I get my impressions done?

You’ll need to visit a hearing professional in your area to take impressions of your ears. If you are in the Minneapolis, Nashville, or Denver area, you’re in luck! If you are in Minneapolis, stop on by during our office hours for free impressions (no appointment needed). If you are in Nashville or Denver, you can email a representative to set up a time to get your impressions taken at no charge. Refer to our Contact page for contact information,.

If you’re outside those areas, most hearing professionals can take your impressions for a minimal fee. Do a web search for Hearing Aid Center or Audiologist and make a couple of calls to get the best pricing. They are typically in the range of $50-75 per set.

Please let us know if you need help finding someone and we may be able to assist you. Download the instructions for the audiologist here.

Do you have an impressions kit?

We do not offer impressions kits. Audiologists and our own staff are trained on how to safely take ear-impressions. We are happy to help you find an audiologist or take your impressions for free if you live in the Nashville, Minneapolis, or Denver areas.

 

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In-Ear Monitor Care

Which Headphone Vac should I get?

If you are maintaining more than 5 in-ear monitors (especially when used everyday), the Pro will be the better option. The rugged case, replaceable hose, and increased suction rate on the Pro model are designed for heavy use.

The Jr. model is perfect for personal use or for those who are cleaning a handful of monitors a week.

How do I clean my in-ear monitors?

Dirt or wax in the ports of your in-ear monitors can cause loss of sound, distortion, or other artifacts in your audio. Each custom in-ear set comes with a cleaning tool. We recommend using only the cleaning tool to clean your monitors. Using non-recommend instruments or liquids may void the warranty or cause further damage to your monitors.

Replacement tools can be ordered online.

I keep getting gunk on my monitors. How do I keep my ears clean?

You can purchase various cleaning kits from most drugstores. Q-tips may push wax further back into your ear and is not recommended.

 

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Repair and Support

I just bought some used Alclair Monitors, what does it cost to reshell them?

Transferring ownership to a new owner is $250. This includes reshelling the used monitors with your new impressions. In order to reshell used monitors to fit your ears, we require permission from the original owner. If we are sent monitors that have been reported stolen, they will be returned to the original owner.

How long is Alclair’s warranty?

Alclair’s 2 year warranty covers the monitor itself against manufacturers defects. Cables and accessories are not warranted. We also offer a 30 day fit guarantee to make sure your custom monitors fit well.

Can you take my non-Alclair monitors and put them in custom shells?

Sorry, we don’t offer a recasing service at this time. There is always a risk that the internal components might break in the process and we won’t be able to restore them. We’d be happy to make you a custom set of Alclair in-ears with Alclair components though.

 

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Groups and Artist Program

Do you give discounts for groups or churches?

Alclair offers group discounts for orders of 3 or more custom in-ear monitors. If you are looking to outfit a church or band, please contact us at sales@alclair.com for more information.

Do you offer endorsements?

Alclair does have an Artist Program. In ear monitors are tools for live musicians and studio artists. Because of this, most of our customers play on live stages and are in bands. Instead of offer discounts to most of our customers, we have committed to keeping our pricing affordable while providing the best possible quality and service.

A typical artist in the program  has around 50K social media followers on the low end and over 500K on the upper end. They usually have at least one record released on a label and tour to support it.

We do have an Indie Alley program where we help promote bands who are just getting started. Through Indie Alley, artists and bands can get some extra exposure. There is no discount with the Indie Alley program, but it is a great opportunity to get some promotion through our social media channels. Indie Alley bands are reviewed with a different set of criteria.

To inquire about an application for the program,  please contact Artist Relations at artistrelations@alclair.com.

 

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IMPRESSION INSTRUCTIONS

This form has instructions for the audiologist and a tear off portion to send in with your impressions. You will also get this form when you place an order.

Download the instructions for the audiologist here, Impression Instructions.

Send Impressions to:
Alclair Audio
8700 Jefferson Hwy
Osseo MN 55369