FREQUENTLY ASKED QUESTIONS
Ordering Your In-ear Monitors
Can I send them back for a refund if I don’t like them?
Sorry, since in-ear monitors are custom products, we can’t do refunds. We will, however, work with you to make sure everything fits right and sounds like it should.
How long will it take to get my IEMs?
Your Alclair custom in-ears are made by hand from start to finish. We do our best to get your custom monitors to you within 4-5 weeks but production time fluctuates. They won’t leave our shop until they look and sound perfect.
How do I know which model of custom in-ear monitors to get?
It can be difficult to select a monitor without hearing them. Try not to look at the number of drivers, but rather ask “Which monitor fits my needs and budget?”
If you are using your monitors for everyday or critical music listening, the Reference and RSMs are your monitor. The Reference is an uncolored monitor with plenty of articulation across the spectrum. The RSM is similarly uncolored but has more headroom and lower distortion specs. While both monitors are accurate, the RSMs bring out the subtleties and nuances of recordings.
If you are using your monitors for front of house or studio mixing, the Reference and RSMs are for you. The Reference is a fantastic monitor for churches and small clubs, very even curves give you an accurate reproduction of your mix. The RSM’s give you the same accuracy with more power and less distortion, great for louder venues and hearing the subtleties of a studio mix.
If you are a musician that plays large venues, look towards the Tour or RSMs. The Tours emphasize the low end with another boost in the mid-high end to bring out vocal and instrument articulation and clarity. They are built to withstand the rigors of the touring life. The RSMs are incredibly balanced and have the most headroom and least distortion. Loud stages and performers needing to hear the whole spectrum equally will love the RSMs.
If you are a vocalist the Duals are a great monitor. They accentuate the vocal range and have plenty of power for church and small-medium venue stages. If you are looking for a bit more power, the Reference and RSMs are also great options.
If you are a guitar player, the Dual XBs bring out some of the low end of the instrument without sacrificing mids and highs. The Tours are rugged and emphasize the low end and mid-highs, great for cutting through on loud stages or in front of amplifiers. For players who want more mid-range clarity, the Reference is also a great choice.
If you are a keyboard player check out the Reference and RSMs. Reference for the smaller stage and RSMs for the larger/louder stage. Both monitors will give you balanced tone across the whole keyboard and allow you to hear the band evenly as well.
If you are a bass player or a drummer there are three monitors that are particularly well suited for you. The Dual XBs are a great all purpose monitor with a bit of lift in the low end. Stepping up to the Tours will give you a solid low and articulate high end, with durability and great headroom. The Crankmaster 5000s sit at the top of the range with a pronounced low end and plenty of power for those who like to “feel” their music.
Ok, I’m sold. How do I buy a set of Alclair custom in-ear monitors?
Ordering your new in-ear monitors is pretty easy.
- Select the monitor you would like
- Determine which colors you would like
- Order online or by calling Alclair or a representative
- Get your impressions made by Alclair or an audiologist
- Send your impressions to Alclair
In 3-4 weeks, you will be the envy of your friends with your new Alclair custom in-ear monitors!
Can I use my custom monitors for everyday listening?
Absolutely! Alclair Custom and Universal in-ear monitors sound FANTASTIC for everyday listening. Our RSM model is an audiophile favorite due to it’s highly accurate sound reproduction. Whatever model you chose, the sound isolation and high quality components will bring out aspects of your music that you have never heard before.
What is a driver and how many do I need?
Alclair in-ear monitors use a technology called a balanced armature driver instead of a speaker. These are much more durable and provide much more power and custom tone shaping options.
It’s tempting to think that more drivers = better. This is not always the case. Whats most important is to get a monitor that fits your budget and your musical needs.
Do you have a RUSH option?
The rush option is for those who need their in-ear monitors faster than our typical turn around time. Rush service guarantees shipment in 5-7 days from when we receive your impressions. If you want to rush your order, please call the shop to determine cost and RUSH availability.
What is the general/standard turnaround?
Your Alclair custom in-ears are made my hand from start to finish. We do our best to get your custom monitors to you within 4 weeks but production time does fluctuate.
Do you offer financing?
We do not offer financing, but if you order online and pay with PayPal, they offer a financing option.
Can you send me a picture when -INSERT EVENT HERE- happens?
We can’t send you pictures of your custom ears in various stage. Make sure to check out our Facebook and Instagram pages though as we plan to show the whole process!
I have small ears, will the Curve universal monitors fit?
The Curves universal monitors are designed to fit most ears. If they for some reason will not fit, you can return them within 15 days for a full refund.
Do I need to make an appointment to come in?
You do not need an appointment to come into the Minneapolis shop to get impressions made. If you are in the Denver or Nashville area, an appointment is necessary.
What is the connector type/cable type?
The cables use a standard gold plated 2-pin connector.
What is the flush jack and the recessed jack? What’s the benefit of either?
Alclair in-ear monitors come standard with recessed jacks. This protects the pins of the cable as the termination point is supported by the monitor shell. We do offer flush jacks on request. The flush jack offers less pin protection, but can be used with a wider variety of aftermarket cables.
What are the advantages and disadvantages of soft canal tips?
Soft canal tips provide increased comfort over prolonged periods of listening and can provide better sound isolation. They can, however, degrade some of the audio quality due to the softer material and be harder to insert.
Can you let me know when you get my impressions?
Absolutely. We will send you an email to let you know that we have received your impressions.
Where do I get my impressions done?
You’ll need to visit a hearing professional in your area to take impressions of your ears. If you are in the Minneapolis, Nashville, or Denver area, you’re in luck! You can call us to set up a time to get your impressions taken at no charge. If you’re outside those areas, most hearing professionals can take your impressions for a minimal fee. Please let us know if you need help finding someone and we may be able to assist you. Download the instructions for the audiologist here.
Do you have an impressions kit?
We do not offer impressions kits. Audiologists and our own staff are trained on how to safely take ear-impressions. We are happy to help you find an audiologist or take your impressions for free if you live in the Nashville, Minneapolis, or Denver areas.
In-Ear Monitor Care
How do I clean my in-ear monitors?
Dirt or wax in the ports of your in-ear monitors can cause loss of sound, distortion, or other artifacts in your audio. Each custom in-ear set comes with a cleaning tool. We recommend using only the cleaning tool to clean your monitors. Using non-recommend instruments or liquids may void the warranty or cause further damage to your monitors.
Replacement tools can be ordered online.
I keep getting gunk on my monitors. How do I keep my ears clean?
You can purchase various cleaning kits from most drugstores. Q-tips may push wax further back into your ear and is not recommended.
Repair and Support
How long is Alclair’s warranty?
Alclair’s 2 year warranty covers the monitor itself against manufacturers defects. Cables and accessories are not warranted. We also offer a 30 day fit guarantee to make sure your custom monitors fit well.
Can you take my non-Alclair monitors and put them in custom shells?
Sorry, we don’t offer a recasing service at this time. There is always a risk that the internal components might break in the process and we won’t be able to restore them. We’d be happy to make you a custom set of Alclair in-ears with Alclair components though.
Groups and Artist Program
Do you give discounts for groups or churches?
Alclair offers group discounts for orders of 3 or more custom in-ear monitors. If you are looking to outfit a church or band, please contact us for more information.
Do you offer endorsements?
Alclair does have an Artist Program. In a typical artist program, the artist endorses the brand so that the fans and audience are encouraged to purchase that brand. In-ear monitors, however, are a tool that artists use to hear themselves on stage. Because of this, the majority of an artist’s audience and fan base does not have a need for in-ears. Our criteria is geared towards artists who are influential to other artists and church bands.
To inquire about an application for the program, please contact Artist Relations at email@example.com.
This form has instructions for the audiologist and a tear off portion to send in with your impressions. You will also get this form when you place an order.
Download the instructions for the audiologist here, Impression Instructions.
Send Impressions to:
8774 Jefferson Hwy
Osseo MN 55369