IN-EAR MONITOR CARE AND SUPPORT

Your monitors use balanced armature drivers which are different than a traditional speaker. They don’t “blow” in the traditional sense but repair can be necessary if they are damaged by high volume levels or from drops. Please protect your in-ear monitors from falls or impact with an instrument or drum sticks.

If you notice that your ears sound quiet, are not getting enough bass, or high, or have a rattle or distortion, these are indications of wax buildup in the tubes. Most of the repairs we see are due to wax buildup. It is hard to tell because they might sound “blown”. But as balanced armature drivers don’t break like a standard speaker, this is usually caused by excess wax.

You can protect your in-ear monitors by cleaning them with the tool supplied and keeping them in the case. This will protect them from damage and the small desiccant container will help keep them dry.

REPAIR

If you are experiencing problems with your in-ear monitors, please contact us first. Repair time fluctuates depending on the repair. If your shipping address has changed since you first ordered your monitors, make sure to make note of that as well.

RESHELLING

We don’t recase or reshell monitors from other brands, but if you want new colors on your Alclair in-ears, we can help.  If you are the original owner, you can change the shell and face plate colors of your Alclair in-ears at any time. Contact us to set-up your reshelling at support@alclair.com.

RESHELLING COSTS (VOLUNTARY COLOR CHANGES ONLY)

• $75 per side to change shell, faceplate or both
• $50 per side to change faceplate only
• $50 additional per pair for glitter or pearlescent shells and/or faceplates
• $75 additional per pair for wood grain or fashion faceplates
• $75 to add custom art to the faceplate

HOW DO I PUT MY IN-EARS IN?

RETURN/REPAIR FORM

Use this form to return your in-ear monitors to our shop. Please contact us at support@alclair.com to get an RMA number for your repair.

Download the return form here: Return Form.

IMPRESSION INSTRUCTIONS

This form has instructions for the audiologist and a tear-off portion to send in with your impressions. You will also get this form when you place an order.

Download the instructions for the audiologist here: Impression Instructions.

You may send in physical impressions or digital scans of your impressions. Send digital scans to sales@alclair.com.

ALCLAIR IN-EAR MONITOR USER GUIDE

Download a copy of the Alclair Audio custom in-ear monitor user guide.