TERMS AND CONDITIONS
We know this is dry but some of this stuff is important. For example, the part about the bite block. If you don’t read this and just click on through, you might not know that using less than a 1″ bite block may mean your monitors won’t fit right.
JUMP TO: Impressions and Bite Blocks | Artwork Colors | Custom Art Placement | Build Time | Final Monitor Size | Sound Signature | Group Order Shipping | International Orders and Import Fees | Clear Cable Discoloration | Monitor Safety | Return Policy | Warranty | Fit Issues | Shipping
Impressions and Bite Blocks
Using a 1″ bite block when you get your impressions is very important. Don’t use less than an inch. Don’t chew. Don’t open your mouth without biting on a 1″ block. If you don’t use a bite block or use less than an inch, your monitors will likely not seal or fit properly. Using much more than an inch may also lead to an improper fit. Our SureFit guarantee may not apply if Impression Instructions are not followed.
Once we get your impressions we will scan them and keep the scans on file. Once they are checked in, they will not be returned.
Monitor and Artwork Colors
Due to the differences in how displays present color, your monitors may look a bit different than they are presented on the designer. We cannot remake shells that are slightly different from what you expect. Due to process changes and dye availability, color selections may change.
Artwork colors may vary and when darker logos are on darker face plates, the art may not be visible. We cannot reprint artwork that is different from expectations due to art color/face plate combinations.
Artwork Placement
We will make every reasonable attempt to make your custom in ears look how they look on the designer. Since every ear is different, the placement, size, and bleed of your art may vary from the designer. We are not responsible for variances in the artwork printing due to ear size and shape.
Build Time
We make every attempt to build your in-ear monitors in the time frame quoted. Our times are estimations and are subject to delays due to quality or shop capacity. The current build time can be up to 5 weeks.
We reserve the right to suspend the rush service due to capacity or other production variables.
Monitor Size, Height, and Sockets
The height of your custom in-ear monitors depends on the number of drivers, configuration of drivers, and size of your ear. We make every attempt to keep the profile as low as possible and to recess the cable jacks. We cannot guarantee that the jacks will be fully recessed or the height will be flush with your ears.
Sound Signature
Your custom monitors are tested before they leave the shop to make sure they match the sound signature for the model. Since everyone hears differently, they may sound different to you than the curves indicate.
Shipping and Group Orders
Due to how we ship product, we cannot accommodate special shipping requests like location dropoffs.
If ordering for multiple people in one order, we will not start the order until all the impressions have been received. If you would like us to begin each order separately as the impressions arrive, please contact us at sales@alclair.com.
International Shipment/Customs
For international shipments, the purchaser is required to pay import and customs duties. We cannot report the sales price as lower than the purchase price.
Cable Discoloration
The copper that is in our cables is subject to coloration from oxidation. It cannot be seen in the black cables as the opaque casing masks it. You may notice the discoloration on clear cables but it will not affect the performance.
Monitor Safety
In-ear monitors are safer in most cases than floor wedges. We are not responsible for any damage to your ears from use or misuse of your Alclair monitors. Please note, using only one monitor can be harmful to your long-term hearing health.
Return Policy
We do not accept returns on custom in-ear monitors. We do offer a 30 day fit guarantee for custom monitors and will work with you to make sure they fit well. Universal models can be returned within 30 days of purchase. Returned units must be in working condition and include all the original parts that were shipped.
Warranty
See our limited 2-year warranty here. Standard cables have a 30 day warranty that covers defects in manufacturing. Premium and Pro cables have a six month warranty that covers defects in manufacturing.
Not Covered Under Warranty
Our warranty does not cover damage to ears caused by wax, sweat, droppage, collision, water damage, acts of God, theft, loss, cracks due to mis-storage, use of monitors outside the generally accepted use, excessive volume or amplification, or other non-manufacturing caused problems. We are happy to repair your monitors when life happens. Contact support@alclair.com or call the shop at 800-933-9899 to arrange for a repair.
SureFit Guarantee
From time to time, a custom in-ear monitor will need fit adjustments to fit perfectly. If you need to have adjustments made, call us or contact us at support@alclair.com and we can work with you to find out how best to adjust your monitors.
Service and Repairs
Our two-year warranty covers manufacturer’s defects. If you need a warranty or non-warranty repair to your monitors, contact support@alclair.com to obtain an RMA number. Repairs generally take 10-15 days depending on the type of repair required.
Impression Retention
Your impressions will be scanned into our system and will not be returned to you.
We cannot ensure a proper fitting product with impressions that are older than 5 years (ears continue to grow as we age). We recommend sending in new impressions if your initial impressions are older than 5 years or you have experienced significant weight changes.
Shipping Policy
DOMESTIC: We generally ship USPS for the flat rate of $14.95 for domestic shipments.
INTERNATIONAL: International shipping is a flat rate of $45. Alclair is not responsible for customs, import duties, or additional taxes that may apply to your order.
Terms and conditions are subject to change without notice.